Luxury Transportation Concierge Service, llc Privacy Policy

Effective Date: 08-01-2024
Last Updated: 08-20-2025
Company: Luxury Transportation Concierge Service, llc  (“we,” “us,” or “our”)
Contact: Phone: (629) 265-5100

1. Introduction

At Luxury Transportation Concierge Service, llc, we respect your privacy and are committed to safeguarding your personal information — including data collected when you opt into SMS messaging. This Privacy Policy explains what information we collect, how we use it, how we share it, and your rights regarding that data.

2. What Personal Data We Collect

We may collect the following types of personal information when you interact with us — including via our website contact form or when opting into messaging services:

• Identity & Contact: Name, mobile phone number, email, mailing address.
• Messaging Consent Data: Records of opt-in, opt-out, and preferences.
• Usage & Interaction Data: Website behavior, quote requests, and service preferences.

3. Why We Collect It & How We Use It

We collect personal data to:

• Deliver requested services and SMS messages (e.g., booking confirmations, alerts, updates).
• Provide customer support and respond to inquiries.
• Improve our services and user experience, including personalized communications and operational enhancements.
• Maintain compliance with regulatory, A2P messaging, and carrier requirements.

4. How We Share Your Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security & Retention

We maintain industry-standard security practices, including encrypted storage, access controls, and regular security audits to protect your data. We retain your personal information only as long as necessary for active messaging or business purposes. Upon request or following opt-out, we will remove your information from active systems within 24 hours.

6. Your Rights

You have the right to:

• Access your personal data.
• Correct inaccuracies.
• Request deletion of your information (subject to legal retention obligations).
• Opt out of marketing or messaging at any time.

To exercise these rights, please contact us using the information above.

7. SMS Messaging Terms

• Opt-In: By providing your mobile number and agreeing to Receive SMS Notifications, Alerts & Communication.
• Opt-Out: Reply STOP to any message to unsubscribe; we will honor your request and confirm unsubscription. 
  • Help: Reply HELP or contact support for assistance.  
  • Message/Data Rates: Standard message and data rates may apply per your mobile carrier plan.